A Bill to provide for maximum waiting times for customers who are contacting providers of utilities and certain other services by telephone; to require such companies to ensure that customers can speak to a person within that maximum waiting time; to restrict the use of automated menus on telephone services offered by such companies; to provide for financial penalties for companies that fail to meet these standards; and for connected purposes.
Status: In Progress
Current House: Commons
Stage: 1st reading
Sponsored by: Robert Halfon
Introduced: 2022-10-26